Barbara Chandler Consultant in Rehabilitation Medicine, Raigmore Hospital, Inverness

Dr Chandler has been instrumental in setting up the rehabilitation service for the Western Isles by successfully overcoming obstacles, supporting patients’ needs and ensuring accessibility. This has resulted in patients being able to see a consultant after years of being denied access because they were not fit enough to leave the island. Dr Chandler writes a follow-up letter to all her patients, so they know they have a plan, and are clear on when their next appointment is. She also ensures that the plan is tailored to the needs of the patient rather than the service.

To read the full case study and find out more, including the challenges faced, how Barbara overcame them and how you could implement this initiative, click here and download the PDF.